Frequently Asked Questions

 When you book, you’ll receive a confirmation email and a link to complete a new client intake form. At your first session, we’ll review this form together and discuss your current concerns, so we’re fully aligned. We’ll then share our findings and outline a treatment plan based on your goals, before beginning your treatment. 

• Loose, comfortable clothing is best.
• Easy slip-on shoes.
• Something warm to put on after, so you don’t feel chilled.
• If your legs are being treated, bring shorts to change into.
• For women: a bra with a back clip and low-waisted trousers makes back treatment easier.

 Just yourself, and a bottle of water to help you stay hydrated after your session 

Sports and deep tissue massage can sometimes feel intense, but it should be a “good pain” rather than unpleasant. We’ll check in with you throughout your treatment to ensure the pressure feels right. If anything feels too strong or uncomfortable, please let me know straight away.

We understand that plans can change, and we aim to be as flexible as possible while respecting our time and other clients.

• 48 hours or more notice
  Cancellations made with at least 48 hours’ notice will receive a full refund. 
• 24–48 hours notice
  Cancellations made within 24–48 hours of your appointment will result in the deposit being retained. 
• Less than 24 hours notice / missed appointments
  Cancellations made within 24 hours, or failure to attend your appointment, will result in the full session fee being charged. 

Thank you for your understanding and respect for our time.

 This depends on your activity level, lifestyle, and whether you’re recovering from an injury. For general wellbeing, many people come once a month. For rehabilitation or chronic pain, weekly or fortnightly sessions may be more effective at first. 

 Some health insurers may cover remedial or rehabilitation treatments. I can provide receipts if you need to make a claim - check with your provider to confirm your coverage.